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Connecting from Off-Campus

How to do it and what to do if you are having problems.

UTA Remote

Strategies and resources to help you work remotely:

How do I access articles and databases from UTA Libraries?

  • ​​​Access library electronic resources from the UTA Libraries website using your NetIDplus multi-factor authentication. 
  • If your login fails, make sure your NetIDplus is correct and current. Try logging in to MyMav or another resource that uses NetIDplus. If your NetIDplus doesn't work, contact the OIT Help Desk.
  • If your NetIDplus is correct and you can't login, install VPN.

I've enrolled in NetIDplus and I've installed the VPN but I still can't access library resources. What do I do now?

  • ​​​Call the UTA Libraries at 817-272-3395
  • Contact Your Personal Librarian for help finding and accessing relevant resources.
  • If you are unable to access a specific journal or database, complete the UTA Libraries Technical Assistance and Website Comment form. Library staff will contact you by email with a solution.

How do I request a service or report a problem to OIT?

  • Use ServiceNow to report a problem, request a service, or review your open tickets
  • Chat with OIT staff at [M-R, 8am-8pm; F, 8am-7pm, Sat-Sun, 10am-5pm]
  • Call the Help Desk at 817.272.2208
  • Visit the OIT Help Desk in the Central Library