Internet Service Providers:
Internet service providers such as AOL, Compuserve, or Prodigy use proprietary versions of browsers that can cause problems for remote access to UT Arlington library e-resources. An easy way to work around this is to use the ISP to connect to the Internet, but once connected, minimize the session and use a copy of Firefox or Chrome.
Cable Modem, Internet Accelerator or Broadband Manager:
Charter, NetZero, Netscape Web Accelerator, etc. connectivity can cause problems in accessing the library’s databases. You will either need to disable the service or by-pass it by connecting directly to the Internet.
Call waiting may interfere with your connectivity when using your telephone service. You will need to disable call waiting as it will bounce you from the database as a call comes in.
Partial Subscriptions to a Vendor or Database:
For some databases, the Library subscribes to only a portion of the database. You may see options that are not available through our license agreement, but when trying to connect, you get an error message or a login screen. Some databases with partial subscriptions are: Science Direct and Taylor & Francis. If you have experienced this and question whether a database you are using fits this category, contact us.
Limited Number of Users at One Time: